FAQs

How can I pay for my items?

Payment can be made via either bank transfer or PayPal

How long before my items arrive?

Items in stock will take approximately 3 days from date of receipt. All products we display are in stock unless otherwise stated in the SHOP page.

What are the delivery charges?

• At present, we deliver free island wide for all orders.

• Delivery to Sentosa and Jurong Island as well as remote islands within Singapore will be subject to SGD$10.00 delivery charge.

Is cash-on-delivery option available?

Unfortunately this option is not available as our stocks are minimal and we will need payment confirmation to secure these products. However easy payment modes such as Pay Pal and Bank transfers are available.

Can I refunds and/or exchange my purchased items?

• We try to be as accurate as possible in the description of our products. As much as we desire the whole transaction to be seamless, some of the products may display minor blemish inherent from the place of manufacture. We seek your understanding where the defect is trivial as these do add to its character.

• In instances where the goods delivered are defective, damaged or wrong orders, we will arrange for an immediate exchange. A refund will be issued if the product is the last in our stock. In any other cases, items purchased are not exchangeable nor returnable.

Should any questions which you may have not be in this page, please do feel free to email us at enquiries@decaura.sg

TERMS AND CONDITIONS

Welcome to decaura.sg. This website (the “Website”), is intended to provide information about DECAURA’s business in Singapore and offer DECAURA products for sale. These Terms of Use (“Agreement”) set forth the terms and conditions governing your use of this Web Site. By registering on this site or purchasing products, you are concluding a legally binding agreement based on these terms with DECAURA.

We will use the information you provide to process and deliver your orders (including disclosing your name and address to fulfilment houses and delivery services where applicable); to contact you about the status of your orders; create an account for later use so that you do not need to re-enter the information for each subsequent order; and as otherwise indicated by our site’s Privacy Policy.

The information on the Site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness. Please read this section carefully as it contains the legal terms and conditions that you agree to when you use this Site.

PURCHASING ITEMS

DECAURA attempts to describe the items available on the website as accurately as possible, and depict the most up-to-date product packaging available. DECAURA does not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the site will match the actual product that you receive. If a product described on the website is not as described when you receive it, or the packaging on the site does not match the product you receive, your sole remedy is to return it to us in unused and undamaged condition in accordance with our Returns Policy.

PRICING ERRORS AND OMISSIONS

Please be aware that prices, availability and other purchase terms are subject to change without prior notice. We make every effort to insure the accuracy of the information on the Web Site and when errors are discovered, we will correct them. Be advised that DECAURA reserves the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover an error after your credit card has been charged and your order is cancelled as a result of the error, your credit card will be refunded the full amount of your order. You will be notified via email or other communication method if your order has been cancelled.

RETURN POLICY

We make every effort to please you with your order. However, if an item should bear slight damages, you may reject it upon delivery and a full refund will be issued to you as per your payment mode or you may wish to exchange it for a similar priced item and where differences apply, such will be topped by either party accordingly. Otherwise, purchased items are not returnable nor refundable.

OWNERSHIP

The Website is owned by DECAURA. All right, title, and interest to the content displayed on the Website (excluding User Content, as defined below), including but not limited to the Website’s look and feel, data, information, text, graphics, images, sound or video materials, designs, trademarks, service marks, trade names, and URL, are the property of DECAURA or its web developer, agents or third parties. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use licence set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in your country.

LIMITATIONS OF LIABILITY

You expressly understand and agree that under no circumstances will DECAURA be liable for indirect, special, incidental, or consequential damages, including, without limitation, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement or substitute services, or any other indirect, special, incidental, or consequential damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from (1) the use of, or the inability to use, the Web site; (2) the cost of procurement of substitute services, items or Web sites; (3) unauthorised access to or alteration of your transmissions or data; (4) the statements or conduct of any third party on the Web site; or (5) any other matter relating to the Web site. These limitations will apply whether or not DECAURA has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.

CONTACT INFORMATION

If you have any questions or concerns with respect to this Agreement or the Web Site you may contact us at enquiries@decaura.sg

ORDER ACCEPTANCE AND DELIVERY

Your placement of an order does not necessarily assure that we will accept your order. We may require additional information regarding your order if you have not provided all of the information required by us to complete it. Once a properly completed order is received and authorisation of your form of payment is received, we will promptly locate the item(s) you have ordered to arrange for delivery. If, for some reason, we determine that we cannot deliver your item within five (5) working days following our receipt of a properly completed order, we will inform you of such either via email or by phone to arrange accordingly. The Web Site does not accept orders from dealers, wholesalers, or other customers who intend to resell items offered on the Web Site.

PACKAGAING AND PRESENTATION

DECAURA strives to be original in its presentation of its items. Therefore, there will be no card boxes used in the wrapping of these items. Only retail tissue or butter paper and kraft papers are used in wrapping these beautiful products to ensure a truly unique experience which starts from the time you receive these products. We hope you appreciate the efforts that goes into these wrapping to bring you a one of a kind nostalgic experience of yesteryears as well as salvage the papers for use in your daily activities.

PRIVACY POLICY

We describe our current practices related to personally identifiable information collected through the Site in our Privacy Policy and we may update our policies and practices from time to time at our sole discretion.

ELECTRONIC COMMUNICATIONS

The information communicated on the Web site constitutes an electronic communication. When you communicate with us through the Web site or via other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that we may communicate electronically and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

MODIFICATION OR SUSPENSION OF THE WEB SITE

We have also taken every care in the preparation of the Site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the Site at all times therefore, DECAURA may at any time modify, discontinue, or suspend its operation of this Web Site, or any part thereof, temporarily or permanently, without notice to you.

USE OF CONTENT AND INFORMATION

DECAURA maintains this Web site for your personal information, education, and communication. You may download material displayed on the Web Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, re post, or use the content of the Site for public or commercial purposes, including the text, images, audio, and video without prior written consent.

LINKS TO OTHER SITES

The Website may provide links to other sites and/or resources, over which DECAURA has no control. These links may be provided solely as a convenience to users and should not be construed as an endorsement by DECAURA of content, items, or services on those third-party Websites. You access and use such sites, including the content, items or services on those sites, solely at your own risk. DECAURA makes no representations or warranties with respect to the content, ownership, or legality of any such linked Websites. You agree that DECAURA has no responsibility or liability for the availability of such external sites or resources, or for the content, advertising, products, or other materials available through such sites or resources. Once you leave this Website via a link to another website, you will be subject to the Privacy Policy and the Terms of Use of such other website.